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How to pay my bill

We offer several convenient billing and payment choices.

Online, by phone, by mail and in person – choose how you want to pay. UES provides payment options that meet your needs and can simplify your life. If you are scheduled for disconnection and need to make an immediate payment please choose "Pay in person" or "Pay by phone."

Jump to a section:   UES e-bill  |  EZ-Pay  |  Pay by phone  |  Pay by mail  |  Drop box  |  Pay in person  |  Disconnect notices

UES e-bill (no fee)

UES e-bill is a convenient, free service that enables you to securely receive, view and pay your UES bill online — saving you time and simplifying your life. What's more, UES e-bill is a comprehensive service that extends your options, such as having a summary of your e-bill sent directly to your e-mail.

Online security

Safeguard your UES account information and prevent identity theft by viewing your secured billing statement online. UES provides a secure platform in which to view and pay your bill.

Paperless billing

The paperless bill looks like the paper version and interactive links are provided to the UES website so that you receive the same communications as offline customers. Learn more here.

Ready to sign up for UES e-bill?

Sign up for UES e-bill

Once enrolled in UES e-bill your bills will be delivered to your designated email address – and you have the added benefit of being able to pay online.

Auto Pay (no fee)

Have your monthly bill automatically deducted from your U.S. checking or savings account. No check to write and mail. No late fees or notices.

You'll still receive a monthly UES statement notifying you in advance of the amount and date the deduction will take place. Your payment will be conveniently itemized on your next bank statement. Plus, there are no sign-up costs or monthly transaction fees.

 

Sign up for Auto Pay
 

Credit, debit, or bank withdrawal payment (service fee)

Why a fee?

This payment service is provided by a third-party payment processor for UniSource Energy Services. The payment processor will add a nominal convenience fee to the total amount of the payment. You will be given an opportunity to accept or decline the payment after the total amount is calculated.

Electric One-Time Payment

Gas One-Time Payment

Accepted payment types

visa
Visa
discover
Discover
mastercard
MasterCard
echeck
Electronic check from U.S. bank account
debit
Debit card with Visa or MasterCard brand

Pay by phone

To pay your gas bill by phone, call 1-800-284-9730.

To pay your electric bill by phone, call 1-800-285-4960.

Be ready to enter the following information:

  • Account number
  • Billing zip code
  • Bank account (U.S.) and routing number

Accepted payment types

visa
Visa
discover
Discover
mastercard
MasterCard
echeck
Electronic check from U.S. bank account
debit
Debit card with Visa or MasterCard brand

Pay by mail

When paying by mail, please do not submit cash. Submit only a check drawn from a United States (U.S.) bank or a domestic money order.
 

Please include the following:

  • Bill stub
  • U.S. check or a domestic money order
  • UES account number printed on the front side of the payment

Before you seal the envelope:

  • Verify that your UES account number appears on the front of your payment.
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not submit cash.

Where to email your payments

Electric Payments
UniSource Energy Services
UNS Electric, Inc.
P.O. Box 80079
Prescott, AZ 86304-8079

Gas Payments
UniSource Energy Services
UNS Gas, Inc.
P.O. Box 80078
Prescott, AZ 86304-8078

These addresses are for payments only. For other matters please contact us.

Courtesy drop box

When paying at a courtesy drop box location, submit a check drawn from a United States (U.S.) bank or a domestic money order only — no cash, please.

Payment processing

To avoid a delay in posting your payment:

  • Allow up to five business days for your drop box payment to post to your account. Use an alternate payment method if your electric service is subject to disconnection.
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not deposit cash.
  • Print your UES account number on the front of your payment.
  • Enclose the payment with your bill stub in a sealed UES envelope.
  • Insert your payment into one of the drop boxes located at one of the following locations:

Pay in person

Walmart locations

Cash and debit card payments are accepted at the customer service counter or Money Center in any Walmart, Walmart Supercenter or Walmart Neighborhood Market in the U.S. A nominal fee may be charged by the payment service provider. For store hours, please call the store of your choice or visit walmart.com.

 

Disconnect notices

If you are scheduled for disconnection and need to make an immediate payment please choose from the following options:

Pay in person

Please visit Walmart to pay in person. Find a convenient location in the links above. After payment is made, call Customer Care at877-837-4968 to provide your payment confirmation number located on your receipt.

Pay by phone

See information above for making payment by phone.

Drop Box Locations

Cottonwood Area
UniSource Energy Services
500 South Willard St
Cottonwood, AZ 86326
(Outside of the UES office)

Flagstaff Area
UniSource Energy Services
2901 West Shamrell Blvd, Suite 110, Flagstaff, AZ 86005
(Outside of the UES office)

Kingman Area
UniSource Energy Services
2498 Airway Ave, Kingman, AZ 86401
(Outside of the UES office)

Kingman City Hall
310 North 4th St, Kingman, AZ 86401

Lake Havasu Area
UniSource Energy Services
2749 Maricopa Ave
Lake Havasu City, AZ 86406
(Outside of the UES office)

Lake Havasu Municipal Building
2330 McCulloch Blvd
Lake Havasu City, AZ 86406

Prescott Area
UniSource Energy Services
6405 Wilkinson Drive, Prescott, AZ
(Outside of the UES office)

Show Low Area
UniSource Energy Services
1480 North 16th Street
Show Low, AZ 85901
(Outside of the UES office)

These addresses are for payments only. For other matters please contact us.