Medical Device Alert
If you or someone in your household uses a life-sustaining medical device or has a medical condition requiring continuous gas or electric service, outages can cause real concern.
UniSource Energy Services’ Medical Device Alert program helps to keep you informed about service interruptions, their status and the estimated time of restoration. We also will notify you in advance of any planned electric outages affecting your residence.
How it works
When you return a certification form completed by a licensed physician, UniSource will place an alert on your account that someone in your household uses a life-sustaining medical device or requires continuous gas or electric service due to a medical condition.
To have an alert placed on your account, please complete the Customer Authorization Form (en español) and have your licensed physician complete the Physician’s Certification Form.
Attach the completed Physician’s Certification Form to your doctor’s letterhead or prescription form and send these with your Customer Authorization Form by email or by mail to:
Attn: Medical Device Alert
PO BOX 711
CEC 200 Medical
Tucson, AZ 85702
Please note that the Medical Device alert program does not guarantee uninterrupted service. Approval of your Medical Device Alert application requires you to continue paying your monthly bill.