CARES program

Discounts for limited-income customers

We understand our customers sometimes face financial challenges, and when they do, we are ready to help. UES' Customer Assistance Residential Energy Support (CARES) program offers monthly discounts for limited-income customers who need help paying their gas or electric bill.

UES customers with limited incomes who need additional help may be eligible for emergency bill payment assistance from UES' community partners. Learn more about services available from partner agencies.

Jump to a section:   ELECTRIC DISCOUNTS  |  GAS DISCOUNTS


Electric discounts

Customers on any residential rate plan who join our CARES program receive a flat monthly discount of $16.

Do you qualify?

Discounts are available to customers who meet specific eligibility requirements:

  • You are a current residential customer.
  • Your utility account is in your name.
  • You meet the following financial criteria:

A household gross income for the past 12 months that is at or below the following amounts, based on the number of people in your household:

Family Size Annual Income at or Below:
1 $18,210
2 $24,690
3 $31,170
4 $37,650
5 $44,130
6 $50,610
7 $57,090
8 $63,570

The figures above reflect 150 percent of the federal poverty guidelines that took effect Jan. 18, 2018. CARES program participants are required to reapply every year.

CARES application

Gas discounts

CARES provides a $3 discount on the standard Basic Service and Meter Charge as well as a 15 cent-per-therm discount for up to 100 therms of gas use each month from November through April. Those discounts can reduce your expenses by up to $18 per month during the home heating season, when gas use is at its highest.

Do you qualify?

Discounts are available to customers who meet specific eligibility requirements:

  • You are a current residential customer.
  • Your utility account is in your name.
  • You meet the following financial criteria:

A household gross income for the past 12 months that is at or below the following amounts, based on the number of people in your household:

Family Size Annual Income at or Below:
1 $18,210
2 $24,690
3 $31,170
4 $37,650
5 $44,130
6 $50,610
7 $57,090
8 $63,570

The figures above reflect 150 percent of the federal poverty guidelines that took effect Jan. 18, 2018. Lifeline program participants are required to reapply every year.

CARES application