We know you count on our safe, reliable gas and electric service for the energy that supports your daily life. It’s a responsibility that our employees never take lightly. That’s why we’re committed to providing top tier reliability and exceptional value.
Reliability
When you turn on a light switch or fire up your stove to cook dinner, you probably don’t think about the around-the-clock effort that supports your safe, reliable service. You shouldn’t need to – that’s our job.
UniSource provides top-tier service that regularly ranks among the top quartile of our nation’s energy providers for service reliability.
We’re investing in our equipment and systems for better reliability to keep energy flowing throughout the year, through bitter cold and sweltering summer heat.
We're proud of our 99.9 percent electric service reliability. Our goal is to have fewer outages and to get you back in service faster when an outage does occur, from our thorough maintenance program to inspect overhead lines, trim nearby vegetation and ensure our equipment resiliency, particularly in the face of wildfire threat, to wrapping up a multi-year project to install advanced meters to improve service restoration times.
In 2024, the average UniSource customer was without electric service for about 60 minutes, based on the System Average Interruption Duration Index (SAIDI). This metric represents the average length of time a customer is without service due to weather, maintenance, equipment failure and other factors. That compares to a nationwide average above 100 minutes and well within the first quartile of results gathered by the Edison Electrical Institute.
UniSource gas customers, meanwhile, did not experience any service outages last year, despite extreme winter weather and other challenges. This achievement was no accident. It’s the product of a culture of safety, forward thinking, and a commitment to our communities.
With more than 4,400 miles of pipeline serving 170,000 people, our natural gas team works proactively to keep the system running smoothly, through efforts that include annual pre- and post-season assessments and extensive hands-on training.
Energy Savings
You have the power to start saving today and for years to come with some low-cost measures and simple lifestyle modifications.
From a handy checklist to room-by-room videos and easy tips, we’re here for you. We also offer several product and service rebates, to help make it more affordable to improve your home’s efficiency.
UniSource By the Numbers
Community Service
As a company built around systems that connect neighbors across Arizona, UniSource has a unique opportunity to support stronger, more vibrant communities.
Our focus is broader than keeping the lights on and the gas flowing. Through financial support, in-kind contributions and volunteer service, we work to improve the quality of life in our communities so everyone can thrive. Our contributions – funded with company resources, not customers’ rates – help our most vulnerable neighbors, protect the environment and expand educational opportunities.
Here are some of the ways we’re contributing to a brighter future:
- In 2024, we supported nearly 100 charities with $362,000 in donations.
- We're passionate about powering education and supporting the next generation. That's why we support back to school events, teach students about electrical safety and energy concepts, and help teachers deliver compelling lessons, particularly in science, technology, engineering and math (STEM) fields.
- In 2024, 111 active volunteers donated 7,016 hours to the causes closest to their hearts.
- Our customers have contributed more than $560,000 since 2011 to help neighbors in need pay their utility bills through our Warm Spirit program.
Convenience and Flexibility
While UniSource provides the same safe, reliable service for everyone, we also offer a variety of programs, account services and pricing plans that can be combined and customized to fit your individual budget and lifestyle.
Maybe you want to pay the same amount every month, year-round, through our Budget Billing program. Maybe you want to change your pricing plan to shift energy and save money. Maybe you want to explore our rebates or find out if an electric vehicle or rooftop solar might be a good fit. You can learn all about our tools and offerings on our website.
We’ve also been modernizing our call center phone system to offer more user-friendly features and services to serve you better. Among the changes, customers can:
- Chat with us
- Request a payment extension
- Receive text messages with updates on power outages, in addition to information shared on our outage map
- Select Spanish as their preferred language for automated prompts and responses
These are some of the ways we’re working to provide value every day. If you have comments or suggestions please contact us and we’ll work to answer your questions.