csr-payment-assistance

Payment Assistance

Need help paying rent and utility bills?
If you’re having trouble paying your bills, additional federal funding for rent and utility assistance is available through the Arizona Department of Economic Security Emergency Rental Assistance Program. Tenants, landlords and property managers may apply for rental and utility relief. This program is limited to those who need rental assistance and may also be behind on utilities. Funding can be requested for unpaid rent and utility bills up to 15 months in arrears and up to three months in advance. Please act now, as funding is limited. To learn more about eligibility and to apply, visit des.az.gov/ERAP.

UniSource understands that many customers may still be struggling financially. To provide relief, we offer extended payment arrangements, payment extensions and other assistance to customers who are behind on their bills.

We also work with community partners to provide emergency bill payment assistance to qualifying customers. In addition to funds contributed by UniSource and our customers, these agencies can access federal energy assistance funds and emergency aid provided through the CARES pandemic relief act approved earlier this year. More details about these and other assistance options are below:

  • Payment Arrangements – Customers who had overdue balances after January 18, 2021 were enrolled in an 8-month payment arrangement and are expected to continue to make monthly payments to pay down their overdue balance. If you need more time, call UniSource Customer Care to request a longer payment plan.
  • Payment Extensions – Customers who aren’t already on a payment arrangement can request a payment extension through My Account, using UniSource’s mobile app or by calling UniSource Customer Care at 877-837-4968. Typically, customers with a good payment history are eligible for an extension. If you are denied a payment extension online or through our automated IVR system, please speak to one of our Customer Service Representatives.
  • Short-term Bill Payment Assistance – UniSource cooperates with several community agencies to offer emergency bill payment assistance to customers through the federal Low Income Home Energy Assistance Program and the statewide Home Energy Assistance Fund. Please contact the agencies listed below to request assistance or click here for a list of agencies by county:
Wildfire
Statewide
602-604-0640
Arizona Self-Help Pre-Screening 602-604-0640
Community Information and Referral Services
211 Arizona
800-352-3792
Western Arizona Council of Governments WACOG
Kingman/Lake Havasu City/Bullhead City/Golden Valley (Call Fridays from 8 a.m.–12 p.m; Seniors call 928-753-6247 anytime)
855-433-4989
Salvation Army
Kingman (Call the first day of the month)
928-718-2600
Salvation Army
Lake Havasu City (Call the first day of the month)
928-680-3678
Salvation Army
Flagstaff
928-774-1403
Southeastern Arizona Community Action Program
SEACAP
800-293-1144
  • Emergency Rental Assistance Program – Help is available for UniSource electric and gas customers who are renting their home and are behind on their bills. Those earning less than 80 percent of the area’s median income who have been impacted by COVID can receive benefits to pay their energy bills through the Arizona Department of Economic Security.
  • Customer Assistance Residential Energy Support (CARES) – Through our CARES program, qualified electric customers receive a $16 monthly discount, while gas customers can receive a $3 discount on the standard Basic Service and Meter Charge as well as a 15 cent-per-therm discount for up to 100 therms of gas use each month from November through April. To see if you qualify, view the eligibility guidelines for gas customers and electric customers.
  • Budget Billing – Make your monthly bill amount more manageable by enrolling in Budget Billing. Your estimated annual bill is divided into 12 monthly payments so that you pay the same amount each month. This helps reduce summertime expenses when bills are typically the highest. Customers placed on payment arrangements will be removed from Budget Billing, but are welcome to re-enroll when their account is current.
  • Pricing Plans Options – UniSource offers four different electric pricing plans that allow you to better control your monthly bills by choosing a plan that best suits your energy use. Three of these plans can help you save money if you avoid using energy during on-peak hours when the demand is high.
  • Energy Efficiency Tips – UniSource customers can find many simple no or low-cost ways to save energy throughout their home to help reduce your energy bills. We also offer rebates on a wide range of products and services to make your home more comfortable, safe and energy efficient.
  • Free Home Weatherization Assistance – We work with community partners to offer free home weatherization assistance to limited-income residents. Among the free home retrofits offered are air conditioning system replacement, weather-stripping, caulking, sun shades and low-flow water fixtures.
  • Tools to Manage Your BillsMy Account on the UniSource website or the UniSource mobile app to easily access your billing information, such as the amount due and due date, previous payment history and energy usage. If you haven’t already established online access to your UniSource account, you can sign up using information on your most recent bills.

Customers remain responsible for paying for all the energy they use. If you have any questions about the assistance available through UniSource or community agencies or your account, please contact UniSource Customer Care at 1-877-837-4968.

UniSource Energy Services: Coronavirus Update: Powering Through

Coronavirus Update: Powering Through

UniSource Energy Services is taking proactive steps to support public health and ensure the continued availability of safe, reliable energy during the coronavirus pandemic.
UniSource Energy Services: COVID-19 Hotline

COVID-19 Hotline

Dial 211 or visit 211arizona.org for COVID-19 related answers about the disease and community assistance services.