Outage map on phone

Electric customers can see real-time updates about local electric service interruptions on UES’ new, mobile-friendly outage map.

The map, available on uesaz.com, shows the approximate location of electric service outages in Mohave and Santa Cruz Counties. Data collected from customer reports, field crews and equipment designed to detect service interruptions is used to update the map every five minutes. The map displays the number of customers affected, the number of customers whose service has been restored and an estimated time of restoration for those who remain without service.

UES also added new online tools that allow electric customers to report and receive information about power outages at their service address. By logging into My Account, customers can report an outage and request a phone call to notify them once service is restored.

“These new online tools provide useful information about power outages caused by powerful thunderstorms, traffic accidents or other conditions,” said David G. Hutchens, UES’ President and CEO. “As our crews work to make repairs, our customers can find out when we expect to restore service.”

The map displays some outages that are under investigation and all outages that have been confirmed by field crews. As service is restored, the affected area shown on the map will be reduced and ultimately removed.

“We work very hard every day to provide our customers with consistently safe, reliable service,” Hutchens said. “These new resources will keep our customers informed about our efforts to resolve outages for them as quickly and safely as possible.”

Customers also can call UES at 1-877-837-4968 to report outages using the company’s automated reporting system. The information provided by customers can help UES identify the extent of an outage.

The map and online reporting tools are available around the clock on uesaz.com.