Our Customer Care team is working hard to avoid pain points and exceed customer expectations.
UniSource is providing a credit to some customers using Time of Use pricing plans because their on-peak usage was miscalculated.
A team of UniSource employees is using innovative approaches to help low-income customers find financial support and more closely manage their utility bills.
The safety of our customers and our crews is our top priority. We focus our efforts first to protect the public and address safety hazards, while restoring power to critical facilities.
If you are renting and have fallen behind on your utility bills because of the pandemic, federal funding is available to help you get caught up on your past due balances.
Each year, our Customer Care team fields more than 2 million calls, responds to 108,000 emails or letters and fields questions on social media.
The Boost feature, powered by KUBRA EZ-PAY, lets customers share unique, system-generated link with their friends.