With our electric service among the most reliable in the industry, power outages are rare. But when service interruptions do occur, UniSource recognizes they can be a big inconvenience.
To improve the experience for our customers, updates were made to the electric service outage map to provide customers with more information regarding both planned and unplanned outages.
Earlier this year, we installed a new counter that lists active outages and affected customers. Now it’s easy to see what portion of our customers are out of service.
Our map now includes the following details:
- Active outages
- Planned outages for system maintenance
- 24-hour outage history
- Any public safety power shutoffs (PSPS) – proactive outages that may be initiated in limited locations during extreme weather to reduce wildfire risks.
“We ask our customers for feedback after they’ve experienced an outage, and they told us that one of the things that helps settle their minds is to know why the outage occurred,” said Sandra Holland, Principal Data Analyst for Customer Insights for UniSource. While that information has been shared in real-time text messages and follow-up emails, it’s now shown on the map as well.
“This was a wonderful collaborative effort across many departments to make sure our customers are informed.”
To ensure you receive our outage updates, confirm your contact information by logging in or registering at uesaz.com/login-page or by calling our Customer Care team at 1-877-837-4968.
Customers can view the outage map online or on their mobile app. Download on Google Play or Apple.
