The primary reason UES collects and maintains Customer Information is to provide services to our customers and offer additional services which may be of interest to customers like you. We do not collect personal Customer Information from you unless you voluntarily provide it to us. As explained below, information collected by UES falls into two general categories: (1) Customer Information voluntarily supplied, and (2) information gathered as a result of automatic data collection technologies.
You may choose to provide Customer Information directly to UES by a number of means, including through the Website registration process, filling out various forms, responding to surveys or contacting us through the Website. Such Customer Information is stored in a secure database and may be retrieved and changed through "My Account." If you do not want to provide Customer Information to us, you may take advantage of the publicly available content on the Website without registration, however, the automatic data collection technologies will still collect the non-personal information described below.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information about your equipment, browsing actions and patterns to operate the Website effectively and improve our services. The technologies we use for automatic data collection may include cookies (small data files stored on your computer by your web browser upon visiting a website), web beacons (small files that provide UES with Website statistics such as how many people have visited a particular web page) and similar technologies. When you access the Website, UES' web servers automatically record certain data, including but not limited to your Internet service provider, IP address (which may identify your general geographic location or company), domain name, browser type, device type, operating system and the times and dates of your visits to our Website. Cookies are important for the proper functioning of websites and enable UES' systems to remember log-in details, provide secure log-in, collect statistics to optimize the functionality of the Website and provide services tailored to your interests. Although you may set your browser to block all cookies, including UES', we recommend that you leave cookies turned on to take full advantage of all of the Website's features. We may also use automatic data collection technologies to gather information about your interactions with our Website in order to provide you with information related to services and products which may be of interest to you. The Website does not collect Customer Information automatically, but we may tie information gathered automatically to the Customer Information you have given to us. If we combine automatically gathered information with your Customer Information, we will treat the combined information as Customer Information.
It is UES' general practice to treat Customer Information as confidential and use it in a limited number of ways. When you provide Customer Information when requesting services or information on the Website, UES uses that information for the purpose for which it was provided. We may also use your Customer Information to inform you about products and services offered by UES, to educate customers about safety and energy efficiency, for billing and collection purposes, for identity verification purposes, to meet regulatory requirements, to monitor and enhance our relationship with you, to notify you about changes to our Website and to further UES' business objectives. We may also use your Customer Information for any other purpose after obtaining your consent. UES may disclose Customer Information to specific non-affiliated third parties who are providing services for your benefit on behalf of or jointly with UES, such as, but not limited to payment processing services and services related to our energy efficiency programs. In such situations, UES limits the amount and type of Customer Information provided to that which is necessary to provide the services. We include language in our contracts with third parties designed to protect the privacy of your Customer Information and limit its use to the purpose for which it was provided.
UES reserves the right to transfer Customer Information in connection with the sale of all or part of UES' capital stock or assets to the entity acquiring such stock or assets.
Subject to limits imposed by applicable law, UES retains Customer Information as long as your account is active and for such additional time as we believe such information is required or will be useful to fill a business or law enforcement need.
UES reserves the right to remove any such Customer Information from its records.
The security of your Customer Information is important to us. We have implemented and continue to maintain reasonable administrative, electronic and procedural safeguards designed to protect Customer Information from accidental loss and from unauthorized access, use, alteration and disclosure. Although UES believes these procedures are adequate, no method of storing or transmitting information over the Internet, including email communications, is completely secure. Accordingly, UES cannot guarantee the security of your personal information transmitted to our Website and transmission of Customer Information is at your own risk. If you do not want UES to know any particular Customer Information, do not include it in anything submitted to the Website.
The safety and security of your Customer Information also depends on you. In using certain services offered on our Website, you may be assigned a user ID and may choose a password. You are solely responsible for maintaining the confidentiality of your user ID and password, and are responsible for all activities that occur under your user ID and password. We suggest that you do not share your password with anyone. You agree to immediately notify UES of any unauthorized use of your user ID, password or Customer Information, or any other breach of security regarding the Website of which you are aware. UES will not be liable for any loss arising from your failure to comply with these security requirements and you agree to hold UES harmless from any and all losses that arise from any such failure to comply.
UES enables you to opt out of marketing communications by using the "unsubscribe" link included in such emails. However, non-marketing communications are not subject to a general opt-out and may contain important information regarding your account.
UES will comply with applicable federal and state laws regarding its collection and use of your Customer Information and will limit any disclosures accordingly.
We believe in the importance of protecting children's privacy online. Our Website is not intended for use by children under 13 years of age. UES does not knowingly collect nor do we desire to collect personal information from children under the age of 13. If you believe that we may have received personal information from a child under 13 without verification of parental consent, please notify us so that we may immediately delete that information. For more information about the Children's Online Privacy Protection Act, visit the FTC web site at www.ftc.gov.
We do not share Customer Information with third parties for their direct marketing purposes.
PO Box 711
Tucson, AZ 85702-0711
You can also call us at 520-884-3630.