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Privacy Policy

Last modified: November 29, 2011

This privacy policy applies to all of the products, services and websites offered by UES or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or materials to explain our products in more detail.

If you have any questions about this privacy policy, please feel free to contact us through our website or write to us at

Privacy Matters
c/o UES
PO Box 711
Tucson, AZ 85702-0711

Privacy Commitment

UniSource Energy Services, including its parent company, subsidiaries and affiliates ("UES") is committed to protecting the privacy of its customers. As UES strives to offer its customers new products and services, UES remains sensitive to privacy issues, including those associated with the Internet. This Privacy Policy, which reaffirms UES' commitment to maintaining customer privacy, discloses the privacy practices governing this web site, including how UES collects, protects, and uses Customer Information. For the purpose of this Privacy Policy, "Customer Information" means any information gathered by UES about an identified individual, including, but not limited to, e-mail address, name, street address, telephone number, Social Security number, transactional information based on a customer’s activity on this web site, and credit card and bank account information. Customer Information does not include information that is publicly available.

Scope of Policy

This Privacy Policy applies to all users of this web site ("Users"). By accessing the web site, the User consents to this Privacy Policy and to the collection and use of information by UES as specified herein. This Privacy Policy is subject to the UES web site Terms of Service which take precedence over any conflicting terms contained herein. Except as otherwise provided in the Terms of Service , this Privacy Policy is the entire privacy policy for this web site and supersedes any prior communication on this topic.

Collection of Customer Information

The primary reason that UES collects and maintains Customer Information is to provide services to its customers. As explained below, information made available to UES falls into two general categories: (1) Customer Information voluntarily supplied, and (2) generic information recorded as Users navigate through the web site.

Voluntarily Provided Customer Information

Users of the web site may choose to provide Customer Information directly to UES by a number of means, including through the web site services registration process. Such Customer Information is stored in a secure database and may be retrieved and changed at the User's request. The web site will remember some of this Customer Information for the next time a User logs in and uses the web site. UES may additionally obtain Customer Information from consumer reporting agencies in order to determine a User's creditworthiness and credit history.

Generic Information

When a User accesses the web site, UES' web servers automatically record the User's Internet service provider, IP address, domain name, browser type, and operating system. This generic information does not reveal the User's identity and is used in an aggregate, non-personally identifiable form to improve the web site.


UES uses "cookies" to improve site performance. Cookies are random alphanumeric identifiers that are transferred through a Web browser to a User's computer hard drive. Cookies enable UES' systems to recognize the User's browser and allow the User to quickly sign in to My Account without having to repeatedly enter e-mail account information. Most Web browsers can be set to not accept cookies, however, UES recommends that Users leave cookies turned on to take full advantage of all of the UES site's features.

Use of Customer Information

It is UES' general policy to treat Customer Information as confidential and use it in a limited number of ways. When a User provides Customer Information when requesting services or information on the web site, UES uses that information for the purpose for which it was provided. UES may use Customer Information between various departments within UES to effectively provide the services the customer desires. UES may additionally provide such information to specific non-affiliated third parties who are providing services for the benefit of the customer on behalf of or jointly with UES. Except as expressly set forth herein, UES does not sell or otherwise intentionally disclose Customer Information obtained on-line to non-UES entities unless the customer specifically authorizes such disclosure, it is required by law, or it is necessary to protect the safety of UES' customers, employees or property. If a User desires to remain completely anonymous, the User may take advantage of the publicly available content on the web site without registration. UES reserves the right to transfer all such Customer Information in connection with the sale of all or part of UES' capital stock or assets.

Retention of Customer Information

Subject to limits imposed by applicable law, UES retains Customer Information as long as it believes such information will be useful. UES reserves the right to eventually remove any such Customer Information from UES' records.


UES maintains reasonable electronic and procedural safeguards designed to protect Customer Information from loss, unauthorized access and disclosure. Although UES believes these procedures are adequate, no method of storing or transmitting information over the Internet, including email communications, is completely secure. Accordingly, UES cannot guaranty or warrant the absolute performance of such safeguards. If a User does not want UES to know any particular Customer Information, the User should not include it in anything submitted to this web site.

In using certain services offered on this web site, a User may be assigned a user ID and password. The User is solely responsible for maintaining the confidentiality of his/her user ID and password, and is responsible for all activities that occur under his/her user ID and password. Each User agrees to immediately notify UES of any unauthorized use of his/her user ID, password or Customer Information, or any other breach of security regarding the web site. UES will not be liable for any loss arising from a User's failure to comply with these security requirements and each User agrees to hold UES harmless from any and all losses that arise from any such failure to comply.

UES is not responsible for any information, including Customer Information, which may be gathered at a linked or other third-party site. Although UES has taken precautions to ensure that linked sites follow a similar privacy policy, UES cannot guarantee their policy or practices and urges Users to review the individual policies of each site they visit. In no event will UES be responsible for any third-party web site policies or actions.

Changes to Policy

UES is continuously working to improve its Privacy Policy to remain in compliance with evolving laws pertaining to the Internet and customer privacy. UES accordingly reserves the right, in its sole discretion and without notice, to modify the Privacy Policy from time to time. Any such change will be effective upon the posting of the revised Privacy Policy at the web site. If such changes are made, UES will revise the "Last Updated" date on the top of the Privacy Policy. By continuing to use the web site after the posting of any such changes, you accept and agree to the Privacy Policy, as modified.

Compliance with Laws

UES will comply with applicable federal and state laws regarding its collection and use of your Customer Information and will limit any disclosures accordingly.

UES does not knowingly collect nor does UES desire to collect personally identifiable information from children under the age of thirteen without verifiable parental consent. For more information about the Children's Online Privacy Protection Act, visit the FTC web site at


If you have questions or comments regarding our Privacy Policy, please write to us at
or call 520-884-3630.

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