MyAccount Bank Enrollment FAQ
I am getting an error message when enrolling my bank account information in MyAccount. What are my next steps?
Please double-check that you entered the correct bank routing and bank account numbers. The illustration below will help you find the bank routing number and bank account number. If you don’t have this information, please contact your financial institution to verify your banking information.
I am getting the error message even though I have entered the correct information. What should I do next?
If you have entered the correct bank account information and are still unable to enroll your bank account, please reach out to your financial institution regarding the status of your bank account. They should be able to assist you in determining why the independent consumer-reporting agency we use to verify financial information was unable to confirm the accuracy and validity of the bank account information provided.
My financial institution confirmed my bank account is valid. What should I do next?
The independent consumer-reporting agency we use to verify your financial information was unable to verify the bank account information provided. If you believe this finding is the result of an error, you have the right to obtain a free copy of your consumer file if you request it within 60 days. You also have the right to dispute the accuracy of any information the agency provided. Please direct any questions to:
5801 North Pima Road
Scottsdale, AZ 85250
My service will be disconnected if I am not able to make a payment. Is there another solution?
Banking regulations require that we ensure the validity of banking information. If the bank account information is not accepted, we ask that you pay off your balance using our other available payment channels or call our Customer Care hotline for additional assistance at 1-877-837-4968.
I understand that enrollment problems need to be addressed through my financial institution, but I still have questions and want to speak with someone.
One of our Customer Care Representatives will be pleased to provide additional assistance at 1-877-837-4968.