Avoiding Project Delays

To help solar installers avoid any possible project delays, UniSource has developed a list of common reasons why projects are delayed due to installation or administrative missteps. Reviewing these common mistakes will help ensure your project proceeds smoothly and on schedule. If you have any questions, please contact UniSource at renewables@uesaz.com. We are here to help you every step of the way.

Top 15 Common Errors that Cause Project Delays

Installation-Related Causes

  1. The project is installed before UniSource has reviewed and approved the customer application.
  2. UniSource has not received or approved a variance requesting the location of the DG disconnect be farther than 10 feet away from the customer’s service entrance.
  3. The size of the installed system does not match the size listed on the application.
  4. The DG disconnect is wired incorrectly. Line conductors in the DG disconnect must terminate on line lugs.
  5. The DG meter socket is wired incorrectly. Solar conductors in the DG meter socket must terminate on top line lugs.
  6. Grounding/bonding problems.
  7. Required Embossed labels are missing or not Embossed

Administrative-related Causes

  1. The UniSource documents submitted are illegible.
  2. The customer’s signature or initials are missing on the UniSource Interconnection Agreement.
  3. Outdated forms and documents are used and submitted. The most recent version of documents can be found on uesaz.com.
  4. Incomplete documents are uploaded or documents are missing for the project submission.
  5. UniSource documents are signed by the wrong person. All documents must be signed by the property owner/main customer.
  6. Documents for rental properties must be signed by the property owner, not the tenant.
  7. The application submitted in PowerClerk contains incomplete or incorrect customer information.
  8. The name and title of the person authorized to sign on behalf of non-residential customers (company, school, municipality, etc.) is not on record in UniSource's Customer Care and Billing System.