UES continues restoration efforts in Prescott Valley

Restoration updates will be posted here. 

Last updated: 2 p.m. on Jan. 24

UniSource Energy Services (UES) field crews have restored natural gas service to about 760 customers in Prescott Valley. Restoration efforts are ongoing.

UES employees worked through the night to restore natural gas service after an underground gas supply line was damaged Tuesday morning during third-party excavation work. The outage, which affected about 800 customers, began at 9:40 a.m. when a work crew damaged an underground gas line near Santa Fe Loop Road and Tuscany Way.

After repairing the damage, UES crews shut off the meters serving each affected home and began taking steps Tuesday afternoon to ensure that service could safely be restored. Once that work was complete, crews visited homes individually throughout the night to restore service. About 40 customers remain out of service Wednesday afternoon. 

Residents must be at home to allow employees to restore gas service, perform safety checks and relight appliances like furnaces, water heaters and ranges. Customers should not attempt to restore service or relight pilot lights themselves. If customers are away or do not respond when UES crews arrive, a door tag will be left encouraging them to contact UES to arrange service restoration at a later time.

Affected customers who wish to arrange for restoration or have questions or concerns can contact UES’ Customer Care line at 1-877-837-4968.

“We’re doing everything possible to safely restore service as quickly as possible to the residents affected by this outage,” said Martin Anaya, Director of UES Gas Operations. Dozens of employees from UES offices across the state – including Kingman, Lake Havasu City, Nogales and Cottonwood – are responding to Prescott Valley to assist local employees with restoration efforts, Anaya said.

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