Start, stop, or transfer
your account service
Learn more »
Rates and Tariffs
If you have a gas meter with dials rather than a digital read-out, you can use these guidelines to learn how to read your meter.
Your gas meter is a lot like the mileage indicator on your car. If you want to know how far you've driven, you write down the number of miles shown before you start your trip and the number shown when you reach your destination. To find out how much natural gas you've used over a period of time, such as a billing period, you do the same thing, take readings at the start and at the finish.
Here's how you can read your meter. The meter has four major dials, each with the numbers 0 through 9. Beginning with the first dial on the left, they alternate, turning counterclockwise and clockwise. (There are also some smaller dials which we use for testing purposes only.)
For example, look at the meter below, start with dial A on the right and read to dial D on the left. If the arrow is between numbers, record the smaller number unless the dial is between 9 and 0, then record 9.
As you read the four dials, write down the lowest number the hand of each dial has passed.
For example, if the numbers on these dials read (left to right) 2, 5, 3, 6 – indicates 2,536 CCF (hundreds of cubic feet) of gas used. The dials record the amount cumulatively, so if your meter reads 2, 4, 3, 6 the month before, then you've used 100 CCF of gas during the billing period.
The current conversion factor for your area is then used to convert usage in CCF to usage in therms.
Your gas usage will vary from month to month. Weather changes, new appliances, a move to a different house or apartment, additions to the family or other changes can affect your usage. If for some reason you believe your meter is not recording your gas consumption correctly, contact us at 877-837-4968.