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Utility Customers

Frequently Asked Questions

For other questions not addressed here, contact us.

How do I contact UES?

You can start, stop, or transfer your service online. For bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 877-837-4968, Monday - Friday from 7AM to 7PM.

What is a kWh and why is it important?

A kWh, or kilowatt hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. To better understand your electricity usage, check out our energy tips.

How does UES arrive at my monthly kWh usage?

Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.

How do I read my meter?

Your meter is like a car odometer in that the dial on the right has to make a full revolution before the next dial moves. Each dial is numbered 0 - 9. These are the numbers you use to determine your reading. Whichever number the arrow on the dial is pointing at is the number you write down (read dials right to left). If the arrow is between numbers write down the lower of the two numbers. For more details and a diagram, visit Read My Meter.

When does UES read my meter?

Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billing cycle.

What is the benefit of the Historical Usage graph?

The Historical Usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your electric consumption.

What is the ACC Assessment?

The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission – the government body that regulates all state public utilities.

What is the RUCO Assessment?

The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.

Is there another way for me to pay my bill other than by mail?

Yes. Receive, view and pay your bill online with UES e-bill, or enjoy the convenience of automatic payments through SNAP. You may also pay your bill in person at a payment center.

How can I lower my monthly bill?

Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your power consumption and lower your electric bill. Our energy tips will show you how to be a power saver.

My bills vary a lot from season to season. How do I even them out?

Your energy usage will fluctuate with the seasons and can even vary from month to month. Budget Billing eliminates the guesswork of monthly bills based on your prior 12-month billing history and allowing you to pay the same amount every month.

I'm moving. What do I need to know about my account?

Start, stop, or transfer your service online. Or, contact a Customer Care representative at 877-837-4968, Monday through Friday, 7AM to 7PM.

How do national trends in gas prices affect my monthly bills?

UES does not profit from the cost of gas. Instead, we pass our wholesale purchase costs along to customers without any markup through several charges that appear on your monthly bill.

Can I read my meter myself?

Yes. Reading a meter is easy to do. It will help you better understand how you're being charged for your power use.

How does UES charge for gas?

The cost of gas is included in both the basic cost of rate, which remains the same each month, and the purchased gas adjustment (PGA), which varies according to a formula based on the average cost of gas over the previous 12 months. If these charges fail to recover the full cost of gas, UES can ask the Arizona Corporation Commission (ACC) to add a third charge—the PGA Surcharge—to customers' bills to recover the remainder of its gas costs.

When does UES read my meter?

Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billling cycle.

When would UES estimate my bill?

You may receive an estimated bill if unforeseen circumstances such as extreme weather conditions prevent us from actually reading your meter.

What is the benefit of the Historical Usage graph?

The usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your gas consumption.

What is the ACC Assessment?

The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission — the government body that regulates all state public utilities.

What is the RUCO Assessment?

The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.

Is there another way for me to pay my bill other than by mail?

Yes. Receive, view and pay your bill online with UES e-bill, or enjoy the convenience of automatic payments through SNAP. You may also pay your bill in person a payment center.

My bills vary a lot from season to season. How do I even them out?

Your energy usage will fluctuate with the seasons and can even vary from month to month. Budget Billing eliminates the guesswork of monthly bills based on your prior 12-month billing history and allowing you to pay the same amount every month.

I'm moving. What do I need to know about my account?

Start, stop, or transfer your service online. Or, contact a Customer Care representative at 877-837-4968, Monday through Friday, 7AM to 7PM.

How do I contact UES?

You can start, stop, or transfer your service online. For bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 877-837-4968, Monday - Friday from 7AM to 7PM.

What is a kWh, and why is it important?

A kWh, or kilowatt hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of $0.10, the cost to light that 100-watt bulb for 10 hours would be $0.10. To better understand your electricity usage, check out our energy tips.

How does UES arrive at our monthly kWh usage?

Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.

How do I read my meter?

Your meter is like a car odometer in that the dial on the right has to make a full revolution before the next dial moves. Each dial is numbered 0 - 9. These are the numbers you use to determine your reading. Whichever number the arrow on the dial is pointing at is the number you write down (read dials right to left). If the arrow is between numbers write down the lower of the two numbers. For more details and a diagram, go to our Read My Meter page.

What is the benefit of the Historical Usage graph?

The Historical Usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your electric consumption.

What is the ACC Assessment?

The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission — the government body that regulates all state public utilities.

What is the RUCO Assessment?

The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.

Is there another way for me to pay our bill other than by mail?

Yes. Receive, view and pay your bill online with UES e-bill, or enjoy the convenience of automatic payments through SNAP. You may also pay your bill in person at a payment center.

When does UES read my meter?

Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billing cycle.

My bills vary a lot from season to season. How do I even them out?

Your energy usage will fluctuate with the seasons and can even vary from month to month. Our Budget Billing program eliminates the guesswork of monthly bills by assessing your annual bill and allowing you to pay the same amount every month.

Our electric bill seems to be higher than we would like. Is there anything we can do to minimize our expense and improve our bottom line?

We offer energy tips specifically designed to help businesses improve operating efficiency. Check out our commercial energy tips and start saving your company money today.

Does our business qualify for wholesale or reduced energy rates?

To see if your commercial account qualifies for reduced rates view rates and tariffs.

We're changing our location. What do we need to do with our UES account?

Start, stop, or transfer your service online. Or, contact a Customer Care representative at 877-837-4968, Monday through Friday, 7AMto 7PM.

Where can I learn more about rebates and incentives for upgrading or purchasing more efficienct equipment for my business?

UES offers rebates through the CES (Commercial Energy Solutions) program – find out if you are elibigle. Learn more»

Where can I view the current energy efficiency plan for UES gas?

UES is striving to reach the aggressive goals established in Arizona's Energy Efficiency Standard. Learn more»

How do national trends in gas prices affect my monthly bills?

UES does not profit from the cost of gas. Instead, we pass our wholesale purchase costs along to customers without any markup through several charges that appear on your monthly bill.

Can I read my meter myself?

Yes. Reading a meter is easy to do. It will help you better understand how you're being charged for your power use.

How does UES charge for gas?

The cost of gas is included in both the basic cost of rate, which remains the same each month, and the purchased gas adjustment (PGA), which varies according to a formula based on the average cost of gas over the previous 12 months. If these charges fail to recover the full cost of gas, UES can ask the Arizona Corporation Commission (ACC) to add a third charge—the PGA Surcharge—to customers' bills to recover the remainder of its gas costs.

When does UES read my meter?

Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billling cycle.

When would UES estimate my bill?

You may receive an estimated bill if unforeseen circumstances such as extreme weather conditions prevent us from actually reading your meter.

What is the benefit of the Historical Usage graph?

The usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your gas consumption.

What is the ACC Assessment?

The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission — the government body that regulates all state public utilities.

What is the RUCO Assessment?

The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.

Is there another way for me to pay my bill other than by mail?

Yes. Receive, view and pay your bill online with UES e-bill, or enjoy the convenience of automatic payments through SNAP. You may also pay your bill in person at a payment center.

My bills vary a lot from season to season. How do I even them out?

Your energy usage will fluctuate with the seasons and can even vary from month to month. Budget Billing eliminates the guesswork of monthly bills based on your prior 12-month billing history and allowing you to pay the same amount every month.

I'm moving. What do I need to know about my account?

Start, stop, or transfer your service online. Or, contact a Customer Care representative at 877-837-4968, Monday through Friday, 7AM to 7PM.

We're planning on building in the western part of town. Who would be my UES representative?

UES service territory is separated into several construction zones, which can be viewed on our area map.

We are going through the process of building a new home. How do I get UES involved?

Building a new home can be overwhelming if you're not adequately prepared. Be sure to frequently contact your general contractor, who can inform you of details along the way. Learn more »

Do you have any information about using solar energy to power my new home or business?

Please visit our renewable energy section to learn more.

Our contractor is asking us what type of appliances and HVAC systems we want installed. Which is the most efficient?

We have a lot of helpful energy tips on choosing high-quality appliances that help keep your electricity bill as low as possible, as well as great information on HVAC systems, including our favorite, heat pumps.

What is my first step with UES when planning new construction?

The first requirement is applying for permits and inspections that allow UES to install a service line and meter to your home or business.

We're planning on building in the western part of town. Who would be my UES representative?

UES service territory is separated into several construction zones, which can be viewed on our area map.

We are going through the process of building a new home. How do I get UES involved?

Building a new home can be overwhelming if you're not adequately prepared. Be sure to frequently contact your general contractor, who can inform you of details along the way. Learn more »

What is my first step with UES when planning new construction?

The first requirement is applying for permits and inspections that allow UES to install a service line and meter to your home or business.

What is UES e-bill?

UES e-bill is a convenient, free service that enables you to receive, view and pay your UES bill securely online.

Once enrolled in UES e-bill your bills are delivered online, with notification via e-mail. The bill looks like the familiar paper version but in a digital format. You can view and pay your bill online anytime—24 hours a day, seven days a week. You decide when and how much to pay, and which bank account you want your payment to be deducted from.

What is Account Manager?

Account Manager provides secure, free access to your account information and related services, such as UES e-bill. Security is the key. Your information is kept private and encrypted. By using a login and password, only you have access to that information, and only you can make changes.

How secure is my bill payment and personal information?

UES e-bill is powered by Kubra, a leader in online billing. UES e-bill and Kubra have strict privacy policies and use the industry standard in security protection.

When you log in to UES e-bill from the uesaz.com home page, your e-mail address and password are transmitted using Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring that no one else can read it.

Why do I need an e-mail address and password to access my account?

Your e-mail address and password protect the confidentiality of your account and enable us to verify your identity. To maintain the security and privacy of your account, choose a password that others can't guess but is easy for you to remember. A combination of letters and numbers works well (for example Sm37hat). Your password must be between 6 and 8 characters.

Who do I contact if I forget my e-mail address or password?

Click here to recover your e-mail address or password.

What is UES's online privacy policy?

UES will never share your information for commercial purposes or with any third parties other than to process your online bill and payment. For our full privacy policy, click here.

How do I sign up for UES e-bill?

Sign up here. The first step is to register with Account Manager by creating a unique e-mail address and password. During the enrollment process, you'll enter information about your UES electric account. You will need to refer to a current UES electric bill to register. Then with a few more clicks, you'll be ready to pay your bill online.

What information do I need to enroll in UES e-bill?

Sign up here. To make signing up easier, have the following information available:

  • A recent UES electric bill showing your account number and billing address
  • Bank account number from which your payments will be deducted if you choose to pay online
  • Bank routing number (we'll show you how to find this number on your checks)
  • Valid e-mail address*

After you enroll in UES e-bill, you will receive an email with a link when your bill is ready to view and pay online.

How do I access 24 months of my billing history?

Beginning with the month you make your first payment using UES e-bill, your bills will be stored in your online account. You can accummulate up to 24 months of bills. You have the choice of 'filing' them (placing them in a special area where you can retrieve them as needed) or keeping them viewable on the initial UES e-bill screen.

Will I continue to receive a paper bill from UES?

After enrolling in UES e-bill, your bills are delivered online, with notification via e-mail. In some cases, you will receive one more paper bill in the mail before being switched to e-billing exclusively. Every month you'll receive an e-mail notification with the necessary link when your current e-bill is available for viewing and paying online. Your bill notification will be sent to the e-mail address that you used to register and log into Account Manager. Be sure to update your e-mail address in the 'My Profile' section of Account Manager if you switch your Internet Service Provider (ISP). Up to 24 months of your billing and payment history are available online in your personal e-file.

I filed my e-bill before I paid it. How can I now view or pay it?

When you file e-bills they are removed from your active e-bills list. To retrieve filed e-bills, log into Account Manager and navigate to the Billing & Payment tab located at the top of Account Manager. Within the Billing & Payment section, navigate to the left-side section links and click on Filed Bills.

My first e-bill is a UES bill I have already paid. What should I do?

Your first e-bill will be the UES statement for the current billing cycle, and you may have already paid that bill by some other method. Depending on when the payment was made, your first e-bill statement may not reflect this payment. If you have already paid the bill for the current month, click the 'file' button to have your UES e-bill stored in your e-file. You will receive an e-mail notification when your next bill is ready to view and pay online.

Can I pay by credit card with UES e-bill?

With UES e-bill, you can make payments from any type of bank account, such as a checking or savings account. If you wish to pay your UES bill by credit card, you may do so through our third-party processing site or by calling 1-800-650-9138. The processing company will charge you a fee for this service. Only UES e-bill provides free payment services – credit card payments incur a convenience fee.

Use a credit or debit card to make a one-time payment on your electric account or gas account.

The processing company will add $3.95 for every $10,000 to the total amount of the payment.

If UES e-bill is free, why is there a convenience fee for credit card payments?

Credit card payments are processed by a third-party vendor that charges a convenience fee on each transaction. UES does not receive any portion of the fee charged for credit card payments. Credit card payments are a separate service from UES e-bill, which allows you to pay your monthly bill electronically using your checking or savings account, free of charge.

How long does it take for my payment to be credited to my account?

Please allow at least two business days for your payment to be credited to your account.

I want to continue to pay my bill through SNAP (direct debit). Can I still sign up to receive e-bills and eliminate paper bills?

You have the option to sign up to receive your UES bill online but continue to pay by SNAP. By registering with Account Manager, you can choose to add the convenience of receiving and viewing your bill online with UES e-bill. You will no longer receive a paper UES bill in the mail. Instead, you'll receive an e-mail notification with the bill amount and date that your payment will be deducted from your bank account. The e-mail notification will also provide a link to view your entire e-bill at uesaz.com. There is no need to pay online as this will result in duplicate payments.

What do I do when I see a downed power line?

Stay away from the hazard area, get to a safe location and call 911.

What do I do if I smell or hear gas escaping and suspect a leak?

Stay away from the hazard area, get to a safe location and call 911.

I want my kids to learn about electricity for educational purposes and safety reasons. Do you have anything that would help them discover electricity?

UES offers several educational resources for teaching children about the wonder and benefits of electrical power.

I have heard UES is a great place to work. How do I find out more about applying for a job?

UES offers a challenging work environment, a competitive salary and an extensive benefits package. Check our career openings to see if there's a position right for you.

I'm concerned about the environment and the impact our consumption of energy is having on the planet. What is UES doing?

We, too, care about protecting our environment, keeping air and waterways clean and preserving fuel sources for future generations. UES is a leader in environmental programs that aid in the preservation of Arizona's beautiful lands and wildlife.

Being one of the largest corporations headquartered in Arizona, what types of things do you do to enhance the community?

UES employees volunteer at hundreds of nonprofit and civic organizations in the community through our Community Action Team (CAT). Check our guidelines and fill out an application to get our employee volunteers working for you.

I heard that UES gives out grants to local nonprofit agencies that are doing positive work within the community. Is this true? If so, how do I find out more?

The UES Grants That Make a Difference campaign focuses on collaborative programs in UES' service territory serving at-risk youth and their families.

Where can I get information about UES' financial performance?

UniSource Electric Services (UES) is the principal subsidiary of  UNS Energy Corporation, publicly traded on the NYSE under the symbol UNS.

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